We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
When you contact us by email or through our website, we collect your name, email address, phone number, a social media name , and the company you work for, if you’ve given us that. If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
When you contact us by email or through our website, we store your information in our database.
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.
Our team are responsible for the security of your information. You can contact the office manager by email at office@alincourt.com or by phone on 01273 494929 if you have any concerns about the information we store.
Where we store your information in third-party services, we restrict access only to people who need it.
The computers we use are all protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact our office manager by email at office@alincourt.com or by phone on 01273 494929. If you’re the letter writing type, send your envelope to Maxine Mack.
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
